Last Updated: 9/11/2024
This Terms of Use (“Agreement”) constitutes a legally binding agreement between Sitekick, LLC, a Limited Liability Company organized under the laws of the State of Montana (“Sitekick”), and the Customer (“Customer”). By subscribing to any of Sitekick’s services, the Customer agrees to all terms and conditions outlined in this Agreement. Failure to agree to or comply with all terms results in the prohibition of the Customer’s use of the Services, requiring immediate discontinuation. Except for ongoing obligations, such as payment for services rendered, the relationship between the Customer and Sitekick shall cease upon termination of this Agreement.
All Sitekick services are subscription-based, and payment for each month of service is required in advance. The Customer’s subscription payment or renewal date marks the commencement of Sitekick’s services for that billing cycle. Sitekick will not begin work until payment has been received, ensuring that dedicated designers and resources are allocated to the Customer’s projects.
Sitekick uses the following software stack for project management and communication:
Brand & Web: Sitekick provides comprehensive branding and web design services. Customers receive progress updates every 48-72 hours delivered via Slack. A weekly call with a Project Manager can be scheduled to ensure project alignment. Sitekick will commence work on new requests within three business days of receiving payment.
Product: The Product plan is tailored to customers needing extensive design support. It is ideal for product design projects requiring a range of design solutions or teams needing branding and web development services on an expedited timeline. Like the Brand & Web plan, this includes Project Manager support and updates every 48-72 hours via Slack. Bi-weekly calls with the Project Manager can also be arranged upon request. Sitekick commits to responding to new service requests within two business days.
Both the Brand & Web and Product plans include ongoing support from a Project Manager to ensure project continuity and alignment with customer goals. Sitekick reserves the right to adjust, enhance, or revise these plans at its discretion. Customers are encouraged to review the terms regularly to stay informed of any changes.
To discontinue Sitekick’s services, Customers must provide notice of cancellation at least seven (7) days prior to the next billing cycle renewal date. This advance notice helps avoid charges for the upcoming period due to the resource allocation and planning required to ensure dedicated designers and Project Managers are available.
Failure to provide a 7-day cancellation notice will result in charges for the subsequent billing period, which are non-refundable. Customers are encouraged to consider project timelines when planning cancellations. Upon cancellation notice, services will continue until the end of the current billing cycle. No refunds will be issued for unused services within that billing period.
During the initial month of service, Customers dissatisfied with the work may seek a refund for the unused portion of that month. Refund requests must be communicated clearly through Sitekick’s designated contact channels.
After the first month, no refunds are available for partial months. Customers wishing to discontinue services must provide written notice at least seven (7) days before the next billing cycle to avoid future charges.